Troubleshooting Ticklist

The checklist doesn't show on my orders

• Check you've pinned the block: open an order, click + App block at the bottom of the page, choose Order checklist and pin it. See Add the checklist to your order page.

• Make sure you've added at least one step in Ticklist.

• Reload the order page.

I can't tick steps

Ticking needs an active plan or trial. If Ticklist shows a No active plan banner, click View plans and approve the plan. See Plans, pricing and free trial.

The tag hasn't appeared in my Orders list

• Refresh the Orders list. Tags don't appear until the page reloads.

• Remember that the complete tag is only added once every step is ticked. Check the order for any unticked steps, including at the bottom of the list.

An order has both tags, or an old tag

This can happen if you change the tag names or switch off tag updates on untick, as Ticklist doesn't rename or remove tags already on orders. Remove the old tag from the order, or bulk edit tags from your Orders list.

A staff member's name isn't shown

Ticklist records the name of the staff account that ticked the step. Check the staff member is signed in with their own account rather than a shared one.

Still stuck?

Contact our support team with the order number and a screenshot, and we'll take a look.